The role of Family Liaison Support Officer is to act as a bridge between GIFT’s recipients and GIFT’s food distribution. This is achieved by providing up to date information to both parties enabling professional and cost-effective procedures for GIFT and a high-quality service for recipients. Expectations must be well managed and sound judgment is used to determine family status and priority of needs.
Areas of Responsibility
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Arrange and carry out home visits and phone calls for existing GIFT recipients in order to complete assessments based on set criteria.
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Field incoming calls from existing and potential new GIFT recipients.
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Arrange home visits for the Family Liaison Officer to attend for new recipients.
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Ensure all family’s changes of circumstances or preferences are recorded and updated on the database in a timely manner and that information is communicated well across relevant departments to ensure efficient workflow and cost efficiencies.
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Developing relationships with families and households by being in regular contact (at least every 4 months) and conduct formal reviews (every 6 months), and offering them other support in the form of volunteers/meals etc. Reporting back to the Services Manager with any concerns or recommendations.
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Regularly communicate to the food and warehouse teams any changes to the food list and required reports.
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Assist the Family Liaison Officer to agree with the Services Manager and other relevant members of staff which families should receive money (and how much) from various funds donated to GIFT to distribute amongst GIFT families.
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Attending a weekly meeting with the Services Manager to update on progress and discuss workload.
Personality / Experience
We are looking for candidate who can demonstrate a number of these personality traits and experiences.
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Must hold a UK driving license and own a car.
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Excellent communication skills.
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Previous use and ability to use a database / CRM software.
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Outgoing and proactive, demonstrating attention to detail and methodical in approach.
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Must be a self-starter, able to work on their own and manage multiple priorities yet takes direction and works well within a team.
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A problem solver, able to apply different ways of thinking in different situations.
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Must have a good knowledge of the UK Jewish community.
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Experience working with family support and /or social services would be advantageous.
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A great communicator, both verbal and written, excelling in the relationships built with stakeholders and working across various teams.
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Proficiency in excel is a must.
Working at GIFT
Working at GIFT is such a rewarding experience. Helping others and encouraging the community to get involved in giving is at the core of our mission.